Finding Free Help Desk Software -

by: Kent Pinkerton
Many companies recognize the benefits of help desk software. From streamlining technical inquiries to responding quickly to customer issues, help desk software has become a basic part of most company’s business strategies. Pricing can vary and some businesses, especially small businesses or start-ups, may be interested in free help desk software. For small companies, downloading free help desk software may be ideal. Many companies do not offer free software for more than 100 computers, so if you have a larger business, it is like that you will need to purchase a larger version. Many online companies offer free help desk software. Most of these programs are downloadable, easy to install and relatively easy to use. One company, HelpDeskReloaded.com, offers an excellent free help desk program with almost daily updates. As a business owner, you may have questions regarding the use of free help desk software. For instance, how can companies turn a profit while offering a free product like this? Many help desk software providers offer limitations on the number of computers that can access the software, some have limitations on the number of tickets supported and some programs are supported by advertising frames. For a small start up business, these limitations may not hinder the purposeful use of the program. For others, it may be necessary to upgrade the account in order to obtain full access to the particular program. Free help desk software programs usually offer the same features and functions as purchased programs. Some of the features may include the ability to share trouble tickets with the entire support team, tracking the status of the trouble tickets to ensure their resolution and the ability to manage tickets to ensure they are directed to the appropriate personnel. Most free help desk software programs are fully functional and offer businesses a comprehensive solution for their needs